Frequently Asked Questions
Where is my data stored?
All your data is stored locally on your device. We do not sync to any cloud service unless explicitly stated. Your data is completely private.
How do I delete my data?
Open Settings in Offloop and choose "Delete My Data". After confirmation, data is removed from the device and private iCloud. Uninstalling removes the local copy, but private iCloud data may remain.
Does my data follow me to a new phone?
It depends on whether the app is included in your device's iCloud backup. If you set up a new phone from a backup, your data usually comes along. If you uninstall the app on a phone you keep, the local data is gone. If you are unsure, contact us and we will tell you what applies to this app.
The app is crashing or not working properly
Try these steps: 1) Make sure you're running the latest version from the App Store. 2) Restart the app. 3) Restart your device. If the issue persists, contact us with details about what happened.
Contact Us
Can't find what you're looking for? We'd love to hear from you.
Email: support@eplep.ai
We aim to respond within 48 hours.
