Frequently Asked Questions
Where is my data stored?
All your data is stored locally on your device. Unjam does not sync to any cloud service, and we operate no servers that receive your data.
How do I delete my data?
Open Settings in Unjam and choose "Delete My Data". After confirmation, everything the app stores locally is removed. Apple's purchase history is not deleted.
How do I restore my purchase?
Go to the app's settings and tap "Restore Purchases". Your purchase is tied to your Apple ID, so it follows you to new devices and survives a reinstall.
How do I cancel my subscription?
Subscriptions are managed through Apple. Go to Settings > Apple ID > Subscriptions on your device, find Unjam, and tap Cancel. You keep access for the rest of the period you have paid for.
Does my data follow me to a new phone?
Yes. Your Unjam data is included in the device's regular iCloud backup, so it comes along when you set up a new phone from that backup. If you uninstall the app on a phone you keep, the local data is gone, and recovering it means restoring the device from a backup taken before you deleted the app.
The app is crashing or not working properly
Try these steps: 1) Make sure you're running the latest version from the App Store. 2) Restart the app. 3) Restart your device. If the issue persists, contact us with details about what happened.
Contact Us
Can't find what you're looking for? We'd love to hear from you.
Email: support@eplep.ai
We aim to respond within 48 hours.
